Returns & Exchanges

At Playful Promises, we want you to feel confident and empowered in your purchase, which is why we offer a 30-day return window for all items in their original condition. Please ensure all tags and hygiene seals remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels are attached and the hygiene strip has not been removed.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, or use your own tracked service, and drop the parcel off at your nearest designated collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-10 business days.