Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since fit can vary between styles, we recommend measuring yourself and comparing your results to our brand-specific charts.
What is your return policy?
We accept returns on unworn items with original tags and hygiene strips attached within 30 days of delivery. Please note that for hygiene reasons, certain intimate items cannot be returned if the seal is broken.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy and security.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my delicate garments?
To maintain the quality of your lingerie, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying unless the care label specifies otherwise.